FAQ’s

What are the advantages of booking with Sun Dreams Travel?

There are several things we would like to emphasize to our prospective customers: Reliability sundreamstravel.co has been in operation since 1998 and is a member of the Malta Tourism Authority. We are based in Malta and are very fond of our little islands. We always make sure that all our customers are fully satisfied with the services rendered. We always make sure that all our clients leave the islands fully satisfied, with great service, value for money and most importantly a great holiday. All of our consultants have extensive travel planning experience and can recommend travel arrangements to the Maltese islands that match your needs to the tiniest of details. Extremely competitive rates Our Marketing Department is continuously researching the industry to ensure that we provide best possible rates for airfare, accommodations, car rentals and all services offered. High-quality personal service When you contact us, you will be assigned a personal consultant who will be working with you throughout the reservation process, and continue helping you with any questions until the moment you depart for your dream vacation! Special bonuses There are many bonuses that we offer, including free flights, loyalty car rental rates, where you can save up to 24% on your car rental and loyalty tour rates giving you the opportunity of another 10% discount amongst other offers. When you are working with one of our consultants, he or she will check for current specials and inform you of any that may apply to your package.

What honeymoon specials do you offer?

Honeymoon specials vary depending on the hotel you choose and may include complimentary champagne upon arrival, box of chocolates, flower bouquets, fruit basket or room upgrade, which usually depends on availablilty. Ask your Travel Consultant for details.

How do I make reservations?

After choosing the required service/s, fill in the online booking form. One of our Travel Consultants will get back to you confirming the services that you have booked or requested. As soon as you reconfirim we will send you your travel invoice including all your itinerary along with the payment details. Choose one of the payment options in order to pay your deposit to secure your booking. This can be done both electronically and by phone.

What are my payment options?

You can pay by credit card (Visa, Master Card or American Express) in which case there will be a 3% surcharge towards bank charges, by bank transfer directly to our bank account in which case all bank charges are to be incurred by your good selves or else by simply posting a cheque payable to sundreamstravel.co over to us.

What is the cancellation policy?

In case of flights if cancellation occurs before ticket issue there will be a Lm10.00 cancellation fee per ticket. In case of flights if cancellation occurs after the ticket is issued the cancellation fee shall be the full amount paid. For all other services, if cancellation occurs before 30 days of arrival date, there will be a curtailment charge of 15% of the total due. For all other services, if cancellation occurs before 14 days of arrival date, the cancellation fee shall be the 40% deposit paid. For all other services, if cancellation occurs within the last 14 days prior to arrival date, the cancellation fee shall be the full amount paid.

Flight Related:

How can I get the lowest airfare?

The best way to secure flight seats at the lowest price possible is to book way in advance. Due to the new startegy applied by the airlines, the first seats sold on any flight are the cheapest that you will be able to book all along. So start your booking process as early as possible as this would make you save lots of money which is otherwsie paid for exactly teh same service. Airfares may also be significantly lower if you travel during low & mid season (Nov till March) and avoid any major holiday periods like mid therm breaks, bank hoklidays, Christmas, New Year’s, Easter & Summer holidays. Sometimes prices fall again during the last week or due due to low occupancy on certain flights so keep an eye out for last minute offers too.

What airlines do you use?

Sundreams Travel has contracts with Air Malta, British Airways, British Jet, Alitalia, Lufthansa, Emirates, Singapore airlines and Malaysian Airlines.
Are taxes included in your airfare prices?
Please be careful as some airfares quoted on the site may not include airport taxes, so please always read all the details. However once packages are quoted and confirmed by any of our travel consultanst all applicable taxes, airport fees and securtity surcharges are included in the quotes.

Accommodation Related:

Can I get a non smoking room?

Yes, you can request a nonsmoking or smoking room, as well as any other special preferences you may have, such as king or double beds, high or low floor, etc. Please communicate any special requests to your sundreamstravel.co travel consultant during the time of booking. Please note that according to the hotels’ policies, these requests are subject to availability at the check-in and cannot be guaranteed. In most cases however the hotel will easily accommodate your requests.

Are the rates quoted applicable for any number of consecutive nights?

The rates quoted on all our accommodations are per person per night, however in most accommodations they are applicable to a minimum number of nights usually between 3 and 7 nights depending on season and availability.

Are accommodation taxes included in your rates?

Yes, the room tax is included in all of sundreamstravel.co room rates. There are no additional taxes, but some hotels do charge resort fees to cover the use of certain facilities, tea/coffee service, safe, parking, etc. Resort fees are payable directly to the hotel according to consumption.